When paying via SEPA bank transfer or bank wire transfer (T/T), please include your order number in the payment reference. Once your payment is successfully processed, you will typically receive an order confirmation email containing your order number and details. Alternatively, you can check the order status and execution progress in your account section on our website.
Q: What should I do if I have made the payment but my order status still shows as "unprocessed"?
A: Please send your payment proof (e.g., payment screenshot, bank transfer receipt) to our customer service email or WhatsApp, along with your order number. Our team will verify the payment and update your order status promptly, ensuring your shipment is arranged as soon as possible.
If you have any further questions, feel free to contact our support team for assistance.