Frequently Asked Questions
About Products and Services
- What products do you offer?
Coolbest specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience. - Are your products high quality?
Absolutely. At Coolbest, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards. - Do you offer OEM services?
Yes, Coolbest offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements. - Do you offer wholesale options?
Yes, Coolbest provides wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team.
About Payment
- What payment methods do you accept?
Coolbest accepts major credit cards, PayPal, Stripe, bank transfers, SEPA/IBAN transfers, and cryptocurrencies. All transactions are processed through encrypted and secure systems. - Is my payment information secure?
Yes, Coolbest does not store customer payment information. All payment transactions are processed with end-to-end encryption to ensure the highest level of security.
About Shipping
- How long does it take to process my order?
Orders at Coolbest are typically processed within 1-3 business days. Once processed, they will be shipped out promptly. - How long is the shipping time?
Shipping with Coolbest usually takes 7-14 business days, depending on your location. - What shipping carriers do you use?
Coolbest uses reliable carriers such as DHL, DPD, UPS, and local postal services to ensure safe and timely delivery of your order. - How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the Coolbest website or the carrier’s website. - Can I cancel my order after it has been shipped?
Unfortunately, once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase with Coolbest.
Returns and After-Sales Service
- What if I receive a damaged product or have a quality issue?
If you encounter any quality issues or receive a damaged product, please contact the Coolbest customer support team immediately. We will arrange for a replacement or refund as needed. - Do you offer any warranties?
Yes, many Coolbest products come with manufacturer warranties. Please check the product details for specific warranty information. - Can I return or exchange a product?
Yes, Coolbest has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.
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