Politica di spedizione

At eu.okovape, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our processes and timelines.

1. Shipping Details

Tempo di elaborazione dell'ordine
Orders are processed within 1-3 business days after payment is received.

Tempo di spedizione

• Shipping from China: Typically takes 7-14 business days, depending on your location.

• Shipping from EU Warehouse: Available only for EU countries, with a delivery time of 3-7 business days.

Tracciabilità dell'ordine

• Once your order is shipped, you will receive an email with a tracking number.

• You can use this tracking number to check the status of your shipment on our website or the carrier’s website.

• Alternatively, you can track your order on 17track.

2. Shipping Rates & Destinations

Free Shipping to EU Countries
The following countries enjoy free shipping:
Germany, Spain, Belgium, Italy, Netherlands, Luxembourg, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France,  Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal.

Other Countries
Le spese di spedizione vengono calcolate al momento del pagamento in base al peso e alla destinazione dell'ordine.

3. Order Modifications & Cancellations

• You may cancel your order or update the shipping address at any time before the products are shipped.

• Once the order has been shipped, we are unable to process refunds or address changes.

4. DDP (Delivery Duty Paid) Service

We offer DDP service (no customs clearance or duties required) to the following countries:

• USA: UPS Express (excluding Alaska and Hawaii)

• UK: Local DPD Express

• Europe: UPS Express / DPD Express / DHL Express

5. Contact Us

Se avete domande sulla nostra politica di spedizione, contattateci all'indirizzo:

• Email: info@eu.okovape.com

• WhatsApp: 008615818507516 

Thank you for choosing OKOVAPE! We value your trust and look forward to serving you!