Politica di spedizione

At eu.okovape, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our processes and timelines.
1. Shipping Details
Tempo di elaborazione dell'ordine
Orders are processed within 1-3 business days after payment is received.
Tempo di spedizione
Shipping from China: Typically takes 7-14 business days, depending on your location.
Shipping from EU Warehouse: Available only for EU countries, with a delivery time of 3-7 business days.
Tracciabilità dell'ordine
Once your order is shipped, you will receive an email with a tracking number.
You can use this tracking number to check the status of your shipment on our website or the carrier’s website.
Alternatively, you can track your order on 17track.
2. Shipping Rates & Destinations
Free Shipping to EU Countries
The following countries enjoy free shipping:
Germany, Spain, Belgium, Italy, Netherlands, Luxembourg, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal.
Other Countries
Le spese di spedizione vengono calcolate al momento del pagamento in base al peso e alla destinazione dell'ordine.
3. Order Modifications & Cancellations
You may cancel your order or update the shipping address at any time before the products are shipped.
Once the order has been shipped, we are unable to process refunds or address changes.
4. DDP (Delivery Duty Paid) Service
We offer DDP service (no customs clearance or duties required) to the following countries:
USA: UPS Express (excluding Alaska and Hawaii)
UK: Local DPD Express
Europe: UPS Express / DPD Express / DHL Express
5. Contact Us
Se avete domande sulla nostra politica di spedizione, contattateci all'indirizzo:
Email: info@eu.okovape.com
WhatsApp: 008615818507516
Thank you for choosing OKOVAPE! We value your trust and look forward to serving you!