We offer a variety of secure payment options for our European customers, including SEPA bank transfers, Visa and MasterCard credit cards, Trustly, PayU, MyBank, and traditional bank wire transfers (T/T). All transactions are protected by industry-standard SSL encryption, ensuring your payment details are transmitted safely and remain secure against unauthorized access.

If you choose to pay by credit card, a handling fee may be applied by the card issuer. The specific rate depends on your card issuer's policy, typically ranging from 1% to 3%. For bank wire transfers, fees vary depending on the outgoing bank, receiving bank, and any intermediary banks involved. You will be informed of the exact fee amount by your bank when initiating the transfer.

We apply the following handling fees based on the payment method:

For further details or assistance, please feel free to contact our support team.

Your payment was declined, which could be due to several reasons:

1. Incorrect Information: Please double-check that your credit card details are entered correctly.

2. Insufficient Funds: Ensure your account has sufficient funds to complete the transaction.

3. Bank Restrictions: Your card issuer may have declined the transaction. Contact your bank for further details.

If the issue persists, you can:

• Try an alternative payment method.

• Contact our customer support team for assistance.

We apologize for any inconvenience and appreciate your understanding.

When paying via SEPA bank transfer or bank wire transfer (T/T), please include your order number in the payment reference. Once your payment is successfully processed, you will typically receive an order confirmation email containing your order number and details. Alternatively, you can check the order status and execution progress in your account section on our website.

Q: What should I do if I have made the payment but my order status still shows as "unprocessed"?
A: Please send your payment proof (e.g., payment screenshot, bank transfer receipt) to our customer service email or WhatsApp, along with your order number. Our team will verify the payment and update your order status promptly, ensuring your shipment is arranged as soon as possible.

If you have any further questions, feel free to contact our support team for assistance.

You can reach our customer service team through the following channels:

Email: [email protected]

WhatsApp: +86 15818507516

Live Chat: Available on our website

We are here to assist you with any questions or concerns you may have!