Verzendbeleid

Op eu.okovape, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our processes and timelines.

1. Shipping Details

Orderverwerkingstijd
Orders are processed within 1-3 business days after payment is received.

Verzendtijd

  • Shipping from China: Typically takes 7-14 business days, depending on your location.

  • Shipping from EU Warehouse: Available only for EU countries, with a delivery time of 3-7 business days.

Bestelling volgen

  • Once your order is shipped, you will receive an email with a tracking number.

  • You can use this tracking number to check the status of your shipment on our website or the carrier’s website.

  • Alternatively, you can track your order on 17track.

2. Shipping Rates & Destinations

Free Shipping to EU Countries
The following countries enjoy free shipping:
Germany, Spain, Belgium, Italy, Netherlands, Luxembourg, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France,  Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal.

Other Countries
De verzendkosten worden bij het afrekenen berekend op basis van het gewicht en de bestemming van je bestelling.

3. Order Modifications & Cancellations

  • You may cancel your order or update the shipping address at any time before the products are shipped.

  • Once the order has been shipped, we are unable to process refunds or address changes.

4. DDP (Delivery Duty Paid) Service

We offer DDP service (no customs clearance or duties required) to the following countries:

  • USA: UPS Express (excluding Alaska and Hawaii)

  • UK: Local DPD Express

  • Europe: UPS Express / DPD Express / DHL Express

5. Contact Us

Als je vragen hebt over ons verzendbeleid, kun je contact met ons opnemen via:

Thank you for choosing OKOVAPE! We value your trust and look forward to serving you!

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